Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to ride bookings, payments, cancellations, and refunds handled by Devabhau Sahakar Taxi, operated by Devdatta Sahakari Paryatan Va Vahtuk Sanstha Maryadit. By using our app, website, phone support, WhatsApp support, or any official channel, you agree to this policy.

2. Scope of this Policy

This policy covers customer ride bookings, driver-assigned bookings, ride cancellations, online payments, payment links, cash rides, failed payments, duplicate payments, cancellation charges, support requests, and payment-related disputes.

3. Accepted Payment Modes

Devabhau Sahakar Taxi may accept payments through UPI, debit card, credit card, net banking, wallets supported by the payment gateway, official SMS/WhatsApp/email payment links, cash payment where enabled, and any other payment method approved by the company. Customers should pay only through official channels.

4. Cancellation Before Driver Assignment

5. Cancellation After Driver Assignment

If a customer cancels after a driver has accepted the ride, started moving toward the pickup location, reached close to the pickup location, or if the customer repeatedly cancels confirmed bookings, a cancellation charge may apply. If online payment has already been made, eligible refund will be processed after deducting applicable charges.

6. Customer No-Show

A customer may be considered a no-show if the customer is not available at the pickup location, does not respond to driver/support calls, provides incorrect pickup details, or makes the driver wait beyond the allowed waiting time. Cancellation or waiting charges may apply in such cases.

7. Driver Cancellation

If a driver cancels after accepting the ride, the platform may assign another driver if available. If another driver is not available, the booking may be cancelled. If the customer has paid online, eligible refund will be processed. Repeated or unjustified driver cancellations may lead to action against the driver partner.

8. Platform-Initiated Cancellation

The platform may cancel a ride due to no driver availability, service not available in the selected area, technical issues, incorrect location, safety concerns, vehicle breakdown, weather/traffic/road closure, payment verification issue, or any operational reason. If the platform cancels before service delivery and payment has been received, the customer will be eligible for a refund.

9. After Ride Start

Once a ride has started, refund eligibility depends on the actual circumstances. Refund may be considered if the ride could not be completed due to driver/platform issue, incorrect fare was charged due to technical error, duplicate payment was made, or payment was made but service was not delivered. Refund may not apply if the ride was completed successfully, the customer ended the ride voluntarily, or the customer violated service or safety rules.

10. Failed Payment

If payment fails but the amount is debited from the customer's account, the customer should wait for automatic reversal by the bank or payment gateway. If the amount is not reversed, the customer should contact support with Booking ID, registered mobile number, amount, date, payment mode, Transaction ID/UTR, and payment screenshot.

11. Duplicate Payment

If a customer pays twice for the same booking, the company will verify payment gateway, ride, and driver records. If duplicate payment is confirmed, the extra amount will be refunded. If one payment was made online and another in cash, the case will be verified separately.

12. Refund Method and Timeline

Refunds are normally processed to the original payment source. UPI refunds may take 3–7 working days, card/net banking refunds may take 5–10 working days, wallet refunds may take 3–7 working days, and manual/cash refunds may take 3–10 working days. Actual credit time may depend on the bank, payment gateway, or payment network.

13. Cancellation Charges

Cancellation charges may depend on cancellation time, driver assignment status, driver's movement toward pickup, waiting time, customer no-show, repeated cancellation behavior, city/zone rules, and company-approved fare policy.

14. Cash Ride Policy

For cash rides, the customer must pay the final fare to the driver. If excess cash is paid by mistake, the customer should contact support immediately. Cash refund cases are approved only after checking driver statement, trip details, and fare records.

15. Payment Link Policy

If a payment link is sent through SMS, WhatsApp, email, or support, the customer should verify Booking ID and amount before making payment. The company is not responsible for payments made to unofficial links, personal accounts, or fraudulent numbers.

16. Non-Refundable Cases

• The ride was completed successfully.
• The customer cancelled after driver arrival.
• The customer was not available at pickup.
• The customer entered incorrect pickup or drop location.
• The customer paid outside official channels.
• The customer violated platform or safety rules.
• Valid payment proof is not available.
• The claim is found to be false or misleading.

17. Driver Settlement / Split Payment

If marketplace or split settlement is enabled, customer refund eligibility will continue to follow this policy. If driver payout has already been processed, settlement adjustment may be required and additional time may be needed.

18. How to Request a Refund

To request a refund, customers should contact support with full name, registered mobile number, Booking ID, ride date, payment amount, payment mode, reason for refund, Transaction ID/UTR, and screenshot/receipt.

19. Support Contact

Support Email: support@devabhausahakartaxi.com Support Number: +91 9076190011 Website: https://devabhausahakartaxi.com

20. Policy Updates

Devabhau Sahakar Taxi may update this policy from time to time due to business, operational, legal, payment gateway, or service requirements. The updated policy will be published on the website or app.